FAQ

Is the carcass colour co-ordinated? Yes

What is the service void? 50mm on the base units 19mm on the wall units

What thickness are the backs? 18mm base and wall

What drawers do you use? We use Blum spec throughout. Entry level BLUM meta box 450d deep in cream which is NOT soft close or full extension. Soft close can be added as an upgrade. Please note on Bedrooms 400mm deep is the standard.

Then moving to BLUM Antaro soft close full extension drawer which is light grey in colour and 450mm deep.

Then we have the most popular which is Legrabox. This is 500mm deep as standard and orion grey in colour.

And finally, we have two options which both go on Blum Movento runners. These are oak or Walnut dovetail drawers, or a carcass material drawer which can be made to any size you like, and will be made to match the colour of the units.

How are the units edged? All units are edged on PVC 0.4mm with the option to upgrade to 2mm front edge. No bare edges are visible on the carcass

Are your shelves edged all round? No only the face edge is edged but the others can be done at special request. Charges may apply

How do you deliver? All deliveries are done on our own vehicles by our own drivers and all vans / lorries are non sign written

Can dimensions be altered? Yes £10 per dimension charge, price based on next unit size up and then sized down and for more complex designs a detail spec will need to be uploaded and costing will then be given.

Do you offer 2 man delivery? Yes this can be arranged but needs noting at time of ordering and additional charge will apply dependant on location and time involved

What is your lead time? 10 – 14 working day for all orders placed by email.

Do you work from plans? No, please email a list of your requirements to orders@kitchen-generator.co.uk and we will email you back an order acknowledgement, please check this carefully as we will work to this confirmation.

What are your hinge positions? On the carcass they are drilled 105mm from the top and 100mm from bottom so for example on a 720 high unit with a 715 high door the door is drilled 100 / 100 setting the door flush at the bottom of the unit and if needed to be lifted to allow for light pelmet this can be adjusted in the hinge plate

Do you deliver to certain areas on certain days? Not currently, we always endeavour to deliver you kitchen / bedroom on the day you require it

Do you offer timed deliveries? You will be called 2 working days before delivery to confirm still all ok to deliver and at that point you could be given a AM or PM delivery if needed, I but this is only Approximate as all depends on traffic and road conditions.

Our Order Process

When placing an order please email your requirements directly to our order processing team orders@kitchen-generator.co.uk together with your preferred delivery date, which we will endeavour to accommodate, however if your requested date is not available, we will always strive to offer a suitable alternative.

As soon as you receive your order acknowledgement, please check it is correct and email back your Confirmation of Acceptance so we can proceed to manufacture without delay.  Please be aware that once the order has been signed off as correct and sent to our factory for cutting, we will be unable to make any changes to your order.

Your Delivery Arrangements

We will contact you 7 days before delivery, confirming delivery arrangements although at this stage no timings can be given.  You will receive a telephone call a day before your delivery as a reminder and at this stage we will be able to give you more accurate timings, ie. AM/PM, and on the day of delivery our driver will telephone you 1 hour prior to arrival.

Aftercare

Should there be any issues after your delivery, these will need to be reported directly to our Customer Care team customercare@kitchen-generator.co.uk to resolve.  Please ensure you have any reference or purchase order number to hand when contacting and any images that may be relevant.

Do you sell to the general public.  

Sorry but no we are a trade manufacturer only.  Please contact us and we will happily recommend one of our lovely customers, who will be happy to help you fulfil your dream of a wonderful kitchen.

Payment terms

We require pro-forma payment on your first order but subsequent orders, we request cleared payment no later than 1pm on the working day before delivery.  This gives us time to load our vans ready for delivery. If you require credit terms, please request an account application form from Tara Office@kitchen-generator.co.uk.

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